Data & Privacy

88eb Privacy Policy

Your privacy matters to us. This policy explains exactly what personal data 88eb collects, why we collect it, how we use it, and what rights you have over your own information. We keep it plain and honest — no legal jargon designed to confuse.

Last updated: January 2025

How 88eb Protects Your Data

These six principles summarise how 88eb approaches your personal data. The full policy below contains all the detail — please read it in full.

SSL Encryption on Everything

Every page, every transaction, and every data transfer on 88eb is protected by SSL encryption. Your personal information and payment details are never transmitted in plain text. We use industry-standard encryption protocols across the entire platform.

We Never Sell Your Data

88eb does not sell, rent, or trade your personal data to third parties for marketing purposes. Full stop. The data you share with us is used to operate your account, process payments, and keep the platform secure — nothing else.

Data Collected for Clear Purposes

We only collect data that we actually need. Every piece of information we ask for has a specific, stated purpose — account management, identity verification, payment processing, or fraud prevention. We don't collect data speculatively.

You Control Your Data

You have the right to access, correct, and request deletion of your personal data. You can update most of your account information directly from your account settings. For data deletion requests, contact our support team and we'll handle it promptly.

Data Retained Only as Long as Needed

We don't hold onto your data indefinitely. Personal data is retained for as long as your account is active and for a defined period afterwards as required by our legal and regulatory obligations. Once that period expires, data is securely deleted.

Minimal Third-Party Sharing

We only share your data with third parties where it is strictly necessary — payment processors, identity verification providers, and regulatory authorities. All third parties we work with are contractually bound to handle your data securely.

Your privacy is important to us. By using the 88eb platform, you agree to the collection and use of your personal data as described in this Privacy Policy. If you have questions at any point, our support team is available 24/7.

1 Introduction

This Privacy Policy describes how 88eb ("we", "us", "our") collects, uses, stores, and protects the personal data of players and visitors who use the 88eb platform, including our website and mobile application.

We are committed to handling your personal data responsibly and transparently. This policy is written in plain language because we believe you deserve to understand exactly what happens to your information — not just that it's covered by a policy document you'd need a lawyer to interpret.

This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy. Together, these documents form the complete framework governing your relationship with 88eb.

If you are under 18 years of age, you are not permitted to use the 88eb platform and we do not knowingly collect personal data from minors. If we become aware that we have collected data from a person under 18, we will delete it immediately.


2 Data We Collect

88eb collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

  • Full legal name and date of birth (required for account registration and age verification)
  • Contact details including email address and phone number
  • Payment account details — your bKash, Nagad, or Rocket number — for processing deposits and withdrawals
  • Identity documents such as a National ID card or passport, when required for verification
  • Communications you send to our support team via live chat or email

Information collected automatically:

  • Device information including device type, operating system, and browser type
  • IP address and approximate geographic location
  • Session data including pages visited, time spent on each page, and actions taken within the platform
  • Betting and gaming activity including bets placed, games played, and transaction history
  • Cookie data and similar tracking technologies (see Section 5 for full details)

We only collect the data we genuinely need. If a piece of information is optional, we will make that clear at the point of collection.

The table below summarises the main categories of data we collect and why:

Data Category Examples Primary Purpose
Identity Data Name, date of birth, NID Age verification, KYC compliance
Contact Data Email, phone number Account communication, support
Payment Data bKash / Nagad / Rocket number Deposits and withdrawals
Technical Data IP address, device type, browser Security, fraud prevention
Usage Data Pages visited, session duration Platform improvement, analytics
Transaction Data Bets placed, game history Account management, dispute resolution

3 How We Use Your Data

88eb uses your personal data for the following purposes:

  • Account management: Creating and maintaining your 88eb account, verifying your identity, and managing your account settings.
  • Payment processing: Processing deposits and withdrawals via bKash, Nagad, and Rocket, and maintaining accurate transaction records.
  • Customer support: Responding to your queries, resolving disputes, and providing assistance when you contact our support team.
  • Security and fraud prevention: Detecting and preventing fraudulent activity, money laundering, and other illegal conduct on the platform.
  • Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behaviour and providing appropriate support tools.
  • Legal compliance: Meeting our obligations under applicable laws and regulations, including anti-money laundering requirements.
  • Platform improvement: Analysing usage data to understand how players use the platform and to improve the overall experience.
  • Communications: Sending you important account notifications, security alerts, and — where you have opted in — promotional communications about offers and new games.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If we ever introduce such processes, we will update this policy and notify you in advance.


4 Legal Basis for Processing

Every time we process your personal data, we do so on one of the following legal grounds:

  • Contract performance: Processing necessary to provide the services you have signed up for, including account management and payment processing.
  • Legal obligation: Processing required to comply with applicable laws, including age verification, anti-money laundering checks, and regulatory reporting.
  • Legitimate interests: Processing necessary for our legitimate business interests, such as fraud prevention, platform security, and service improvement — provided these interests are not overridden by your rights.
  • Consent: Where we rely on your consent — for example, for marketing communications — you can withdraw that consent at any time by contacting our support team or updating your account preferences.

5 Cookies and Tracking Technologies

88eb uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. Here is a breakdown of the types of cookies we use:

  • Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies.
  • Functional cookies: Remember your preferences such as language settings and display options. These improve your experience but are not strictly necessary.
  • Analytics cookies: Help us understand how players navigate the platform — which pages are most visited, where players drop off, and how long sessions last. This data is aggregated and anonymised.
  • Security cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious betting behaviour.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 88eb platform. We do not use third-party advertising cookies or tracking pixels for external ad targeting.

By continuing to use the 88eb platform after being presented with our cookie notice, you consent to our use of cookies as described in this section.


6 Third-Party Data Sharing

88eb does not sell your personal data. We share your data with third parties only where it is strictly necessary for the operation of the platform or required by law. The categories of third parties we may share data with are:

  • Payment processors: bKash, Nagad, and Rocket receive the payment account details necessary to process your deposits and withdrawals. They operate under their own privacy policies and are regulated financial service providers.
  • Identity verification providers: Where we are required to verify your identity, we may share your identity documents with a third-party KYC provider. These providers are contractually bound to handle your data securely and to use it only for verification purposes.
  • Regulatory and law enforcement authorities: We may be required by law to disclose certain data to regulatory bodies or law enforcement agencies. We will only do so where legally required and will notify you where permitted.
  • IT and security service providers: Companies that provide hosting, security monitoring, and technical infrastructure for the 88eb platform. These providers access data only as necessary to perform their services and are bound by strict data processing agreements.

All third parties with whom we share personal data are required to implement appropriate technical and organisational security measures and to process your data only for the purposes we specify.


7 Data Security

88eb takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration.

  • All data transmitted between your device and the 88eb platform is encrypted using SSL/TLS protocols.
  • Sensitive data including payment details and identity documents is stored in encrypted form.
  • Access to personal data within 88eb is restricted to staff who need it to perform their job functions, and is governed by strict access controls.
  • We conduct regular security assessments and penetration testing to identify and address vulnerabilities.
  • Our systems are monitored 24/7 for suspicious activity and potential security incidents.

While we take every reasonable precaution, no system is completely immune to security risks. In the event of a data breach that is likely to affect your rights or freedoms, we will notify you as required by applicable law.

You also play a role in keeping your account secure. Use a strong, unique password for your 88eb account and never share your login credentials with anyone. If you suspect unauthorised access, contact our support team immediately.


8 Data Retention

We retain your personal data for as long as your 88eb account is active and for a defined period after account closure. The specific retention periods depend on the type of data and the purpose for which it was collected:

  • Account and identity data: Retained for the duration of your account and for up to 5 years after account closure, as required by anti-money laundering regulations.
  • Transaction records: Retained for up to 7 years after the transaction date for financial record-keeping and regulatory compliance purposes.
  • Support communications: Retained for up to 3 years after the last communication, to allow us to reference previous interactions if you contact us again.
  • Technical and usage data: Typically retained for 12 months, after which it is aggregated or deleted.

Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you request deletion of your account before the retention period expires, we will delete all data that we are not legally required to retain and will inform you of what, if anything, we are required to keep.


9 Your Rights

You have the following rights in relation to your personal data held by 88eb. To exercise any of these rights, contact our support team with your request:

Right of Access

Request a copy of the personal data we hold about you. We will provide this within 30 days of your request.

Right to Rectification

Ask us to correct any inaccurate or incomplete personal data we hold about you.

Right to Erasure

Request deletion of your personal data where we no longer have a legal basis to retain it.

Right to Restriction

Ask us to restrict processing of your data in certain circumstances, for example while a dispute is being resolved.

Right to Portability

Receive your personal data in a structured, machine-readable format so you can transfer it to another service.

Right to Object

Object to processing of your data based on our legitimate interests, including for direct marketing purposes.

We will respond to all data rights requests within 30 days. In complex cases we may extend this by a further 60 days, in which case we will notify you of the extension and the reason for it.


10 Children's Privacy

The 88eb platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory part of our registration process and we may request additional proof of age at any time.

If you are a parent or guardian and believe that your child has registered an account on 88eb or provided us with personal data, please contact our support team immediately at [email protected]. We will investigate and, if confirmed, delete the account and all associated data without delay.

For more information about our approach to underage gambling prevention, please visit our Responsible Gaming page.


11 Updates to This Policy

88eb may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make material changes, we will notify registered players via email or an in-platform notification before the changes take effect.

The "Last updated" date at the top of this page reflects when the policy was most recently revised. We encourage you to review this page periodically so you are always aware of how we handle your personal data.

Your continued use of the 88eb platform after any updates to this policy constitutes your acceptance of the revised terms. If you do not agree with any changes, please stop using the platform and contact our support team to close your account.


12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how we handle your personal data, please get in touch with our support team. We take all privacy enquiries seriously and will respond promptly.

  • Email: [email protected]
  • Live Chat: Available 24/7 directly from your account dashboard
  • Response time: Typically within 15 minutes via live chat; within 24 hours via email

For responsible gaming support and self-exclusion requests, please visit our Responsible Gaming page. For the full terms governing your use of the platform, see our Terms and Conditions.

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Your Data is Safe at 88eb

Now you know exactly how we handle your information. Register your account with confidence — your privacy is protected every step of the way.